Privacy Policy

The objective of this policy is to ensure that personal information is preserved and to regulate the way in which we collect, use, communicate, store and dispose of it, or otherwise manage it. Furthermore, it aims to inform any data subject about how we process personal data. It also includes the cookie policy and the consent settings for these cookies. 1. COLLECTION OF PERSONAL INFORMATION By visiting our website, personal data about you, such as your name, address, email, telephone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example by completing a contact form, quote request, callback request, etc. Our commitment focuses on the exclusive collection of essential and relevant information in order to respond to your service request. 2. PROTECTION OF PERSONAL INFORMATION We implement appropriate security measures to prevent unauthorized access, use or disclosure of your personal data. Additionally, access to your information is restricted to those employees or service providers who require the information to provide services to you. 3. SHARING OF PERSONAL INFORMATION We do not exchange, sell, rent or transfer your personal data to third parties for marketing purposes, unless you expressly give us your consent. However, we may share your information with external service providers who assist us in running our business. We take steps to ensure that these third parties adhere to rigorous security and privacy standards. 4. CONSERVATION ET DESTRUCTION DES RENSEIGNEMENTS PERSONNELS We retain your personal data for the period required to achieve the purposes for which it was collected, unless the law provides otherwise. Measures are put in place to ensure that your information is treated securely and in accordance with this policy. Once personal data is no longer required, we ensure its deletion or anonymization. We destroy information securely, ensuring confidentiality is preserved. 5. USE OF COOKIES In order to enrich your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our site. They allow us to collect information such as pages visited, length of visit and your language preferences. This data helps us analyze trends, optimize our site and offer you personalized content. You can choose to accept or refuse cookies using our consent banner. It is also possible to activate and deactivate the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit some functionality of our website. 5.1 DEFINITION OF THE DIFFERENT COOKIE FILES USEDS 5.1.1 FUNCTIONAL WARNINGS These cookies are necessary for the website to function properly. They are usually created as a response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any information that identifies you personally. 5.1.2 STATISTICAL WITNESSES These cookies collect information about how you use the website, the pages you visited and the links you clicked. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you. 5.1.3 MARKETING COOKIES These cookies may be set up on the website by our advertising partners or by the integration of sharing functionalities on social networks. They may be used by these companies to build a profile of your interests in order to provide you with personalized advertisements on other websites. We encourage you to regularly review the privacy policies of these social networks, as they may be subject to changes, in order to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside of Canada. 5.1.4 SECURITY WARNINGS In order to prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. The way the user navigates the site with their mouse, the way they click between contents, the time they take to complete tasks and the device they use are some examples of the data collected. The analysis of these allows the tool to determine the probability that the user is a robot or not. This data may be shared with other products and services of the American company Google. 5.2 ACTIVATE/DEACTIVATE AND DELETE COOKIES You can manage your cookies through your browsers on your different devices. Most browsers accept the installation of cookies by default. However, you can configure these to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when you close it or regularly delete them manually. Please note that the configuration of each browser is different, do not hesitate to consult their help menu. 5.3 CONSENT TO THE USE OF COOKIES During your first visit to this website, a consent banner will be displayed to explain how we use cookies. By clicking “Accept”, you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also “Refuse” all cookies that are not essential to the operation of this website or “Manage your preferences” by accepting certain categories of cookies. You can change your consent at any time. 5.4 THIRD PARTIES We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot ensure that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social networks, are to be considered independent entities when it comes to data processing. We strongly advise you to review the privacy statements of these companies. 6. RESPONSIBILITY Overall, we take responsibility for protecting the personal information we hold. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure their protection and comply with this policy. 7. RIGHTS OF ACCESS, RECTIFICATION AND WITHDRAWAL OF CONSENT You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the possibility to request the correction or deletion of your data if it is inaccurate or obsolete. In relevant cases, updated information will be communicated to third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such withdrawal will be explained to you. You have the right to submit an objection to our organization in the event of non-compliance with the PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the problem persists, you can contact the Office of the Data Protection Commissioner. privacy of Canada. If a person wishes to exercise their rights of access, rectification or withdrawal of consent, they must submit a written request to this effect to the person responsible for the protection of personal data. The appropriate contact details are specified in the “Privacy Officer” section below. 8. PROCESS FOR HANDLING COMPLAINTS RELATING TO THE PROTECTION OF PERSONAL INFORMATION If anyone wishes to make a complaint regarding the application of this policy or, more generally, regarding the security of their personal information, they must submit their request in writing by contacting the Data Protection Officer personal information, whose contact details are mentioned in the “Personal Information Protection Officer” section. This will be processed within a timeframe deemed reasonable. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and documents supporting the evaluation, as well as the response addressed to the person who made the complaint. We undertake to treat any complaints received in complete confidentiality. 9. PERSONAL INFORMATION PROTECTION MANAGER For any questions, concerns or requests regarding this policy, please contact the Privacy Officer: Stephanie Dubois info@soutenirdifferemment.com 450-372-3043 10. APPROVAL This policy is approved by the person responsible for the protection of personal information whose professional contact details are displayed above. 11. PUBLICATION AND MODIFICATIONS We grant ourselves the right to revise this personal information protection and confidentiality policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to consult this policy regularly to stay informed of any updates.